Introduction

When you use HalalEats services, you entrust us with your personal information. Protecting that trust is a priority. This Privacy Notice explains what information we collect, how we use and share it, and what choices you have. Please also review our Privacy Overview, which highlights key practices in a simplified format.

This Notice applies if you:

• Use HalalEats apps or websites to request deliveries or other services.
• Request food, groceries, or other products via HalalEats or guest checkout features.
• Receive services arranged by another account holder.

This Notice does not apply if you provide services via HalalEats (for example, as a driver or courier). A separate notice applies to service providers.

Privacy practices may vary depending on legal requirements in different regions. Country-specific provisions are included at the end of this Notice.

1. Information We Collect

We collect information from three main sources: directly from you, from your use of our services, and from third parties.

a. Information you provide

• Account details: name, address, email, phone number, login details, payment methods, preferences, settings, and loyalty program data.
• Demographics: date of birth, age, gender, or inferred gender where necessary (for eligibility or marketing).
• Identity verification: government-issued ID, selfies, or other documentation used to confirm identity.
• User content: messages to support, reviews, ratings, uploaded photos, audio, or other feedback.
   

b. Information collected through use

• Location data: precise or approximate location depending on device settings and permissions.
• Trip/order data: pickup and drop-off points, route, merchant/restaurant details, items ordered, instructions, cancellations, and delivery proof.
• Usage data: app activity, pages viewed, crash logs, access dates and times.
• Device data: device identifiers, operating system, hardware, language, mobile network, IP address.
• Communications data: content and metadata from calls and messages between users where permitted.
   

c. Information from other sources

• Authorities: data shared by law enforcement or health authorities.
• Partners: banks, marketing providers, data resellers, loyalty program operators, and social media services.
• Identity services: verification and fraud prevention partners.
• Other users: information from those who book services for you or submit complaints/disputes involving you.
• Referral programs: data from users who referred you to HalalEats.
   

2. How We Use Information

We use your data to provide, maintain, and improve services, and for related operational, legal, and safety purposes.

• Service delivery: matching riders and drivers, processing payments, providing receipts, enabling features, and managing accounts.
• Safety and fraud prevention: identity checks, monitoring suspicious activity, preventing account misuse, and providing live safety support.
• Personalisation: tailoring recommendations, promotions, and in-app experiences.
• Marketing: sending targeted offers, showing relevant ads, and evaluating marketing effectiveness.
• User communication: enabling messages between riders, drivers, couriers, and merchants.
• Customer support: investigating complaints, troubleshooting issues, and improving support.
• Research and development: improving usability, testing features, and training machine learning systems.
• Legal compliance: responding to lawful requests, managing disputes, and complying with regulations.
   

3. Automated Processes

• Match users: pairing riders with drivers and recipients with couriers.
• Set pricing: calculating fares and delivery charges using factors like distance, time, demand, and traffic.
• Prevent fraud: monitoring accounts and transactions to detect unusual or suspicious behaviour.
   

These processes help ensure efficient, safe, and reliable service.

4. Cookies and Tracking

We and our partners use cookies, SDKs, and similar technologies to:

• Authenticate users.
• Remember preferences.
• Analyse trends and site traffic.
• Deliver and measure ads.
• Support analytics and audience measurement.
   

For more detail, see our Cookie Notice.

5. Sharing of Information

We may share your data in the following circumstances:

• With other users: e.g., your driver receives your name and pickup details; merchants and couriers see order information and delivery address.
• With consent: where you enable features like ETA sharing, split fares, or loyalty program links.
• With business partners: e.g., third-party apps you connect with, restaurants you add loyalty details to, or partners involved in promotions.
• With emergency services: when you enable emergency data sharing.
• With insurers: when required for claims.
• With service providers: including cloud storage, analytics, payment processors, safety and identity verification partners, and advertising platforms.
• With HalalEats affiliates: for internal business and service provision.
• For legal reasons: to comply with law, enforce terms, resolve disputes, or protect safety.
• During business changes: in the event of mergers, acquisitions, or restructuring.
   

6. Data Retention and Deletion

We keep your data for as long as needed to provide services or comply with legal obligations. For example:

• Account data: retained for the life of the account.
• Transaction data: retained for up to 7 years for tax and regulatory reasons.

You may request deletion of your account at any time via the Privacy Center or website. Data may be retained beyond account deletion where legally required or necessary for safety, fraud prevention, or dispute resolution.
 

7. Choice and Transparency

You can manage your privacy preferences through:

• Privacy settings: location sharing, emergency data sharing, gender identity, marketing preferences.
• Device permissions: control what device data HalalEats can access.
• Ratings: view and manage ratings provided to you.
• Marketing choices: opt in or out of marketing communications and personalised ads.
• Data access: view or download your information through the Privacy Center.
• Account deletion: request deletion at any time.
• Objections and complaints: request restrictions on processing or lodge complaints with regulators.
   

8. Legal Information

• Data controllers: HalalEats Technologies, Inc. is the main controller, with joint responsibility by regional affiliates in some jurisdictions.
• Legal bases for processing: HalalEats relies on contract performance, consent, legitimate interests, or legal obligations depending on context.
• International transfers: HalalEats processes data globally and applies safeguards such as encryption, access controls, and legal transfer mechanisms (e.g., Standard Contractual Clauses, Data Privacy Framework).
• User rights: in regions with specific privacy laws (e.g., EEA, UK, Switzerland), you have additional rights regarding access, portability, and complaints.
   

9. Updates

This Notice may be updated periodically. If material changes are made, HalalEats will notify you in advance through the app, website, or by email. Continued use of services after an update constitutes acceptance of the new Notice.

10. User Data Deletion Instructions

At HalalEats, users have the right to request deletion of their account and personal data collected through our app or website, including data received through Facebook Login.

If you would like to request deletion of your HalalEats account or personal data, please contact us by email:

Email: support@orderhalaleats.com.au
Subject: Data Deletion Request

Please include the following details in your request so we can identify your account:

- Your registered email address
- Your registered phone number, if applicable
- Your Facebook account email, if you used Facebook Login

Once we receive your request, we will verify your identity and process the deletion of your personal data within 7 to 30 business days.

Please note that some information may be retained where required by law, tax, accounting, fraud prevention, dispute resolution, or order history compliance obligations.

If your account was created or accessed using Facebook Login, we will also delete the Facebook-related data associated with your HalalEats account, such as your Facebook ID, name, email address, and profile information received from Facebook, where applicable.

 

Contact

For questions, contact HalalEats Data Protection Officer at Unit 2, 2 Jamberoo Street, Springwood QLD 4127 or email at reach@orderhalaleats.com.au

By continuing to use HalalEats services, you acknowledge you have read and understood this Privacy Notice.